World of high quality cotton, damask, quilting fabric and more.

FAQ

FREQUENTLY ASKED QUESTIONS

While everyone’s order is a little different, it’s possible that you may have a question that’s been asked in the past. To help you, we’ve compiled a list of the more frequently asked questions we receive from customers.

Ordering online at Quality Cotton World made easy.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol provided by PayPal Service.

 

During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

 

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the Quality Cotton World, please feel free to e-mail us at info@qualitycottonworld.co.uk

 

How do I place my order?

Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

 

If you expect to purchase additional materials from Worldwatch or to download any of our free PDFs in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing and donations made at Quality Cotton World.

 

Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

 

After providing this information, you will need to click on the “Click to calculate shipping” button to determine your delivery charge, if applicable. Please note that if you are purchasing electronic versions of our publications (PDF, Kindle, etc), you will be asked to calculate shipping costs even though you will not be charged a shipping fee. If you have a valid promotional code, you may enter it in the “Coupon Discount” field directly beneath the shipping information. Be sure to click on the “Apply to Order” button in order to have your savings calculated and applied to your order.

 

After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the “Review Order” button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the “Submit order” button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

 

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.

 

How do I add items to my cart?

o add a publication or other item to your cart, navigate to the page of the item you are interested in and then choose your desired version of that item (for publications, select Hardcopy, PDF, or Kindle). When you click the “Add to Cart” link, you will be brought to your “Shopping cart” page where you can then enter the quantity of the item that you would like to order using the “Qty” field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete your order.

How do I remove items from my cart?

First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click “Update cart” in the lower-right corner to have your changes reflected.

What are your shipping and handling rates?

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated using a UK Postal Service shipping module.

What are your payment options?

We accept four types of major credit cards (Mastercard, Visa, American Express, and Discover), as well as checks, wire transfers (for international customers only).

All checks submitted for payment should be made payable to “Quality Cotton World” Note that checks must be written in GBP and must be drawn from a UK bank. Any international checks received that are drawn from an international bank will be returned. Also, when placing an order with a check, please be sure to add the appropriate shipping and handling costs.

 

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